Refund policy
Refund & Returns Policy
Last updated: August 2026
At Altyr, we're committed to providing premium products and excellent customer service.
Change of Mind
Due to the nature of nutritional supplements, we do not accept returns or provide refunds for products that have been opened, used or where the safety seal has been broken.
If you change your mind, unopened and unused products in their original condition may be returned within 30 days of delivery, subject to our approval. Return shipping costs are the responsibility of the customer.
Incorrect, Damaged or Faulty Products
If your order arrives damaged, faulty or you have received the wrong item, please contact us as soon as reasonably possible at info@altyr.com.au
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging (where applicable)
Where appropriate, we will provide a replacement, repair or refund in accordance with Australian Consumer Law.
Refund Processing
Approved refunds will be processed to your original payment method. Processing times may vary depending on your financial institution.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
For any questions regarding returns or refunds, please contact:
